Customer service

 

Please consult FrequentlyAsked Questions first. There you should find all answers to your questions. If not contact us with specific question on Contact Us webpage

For Europe customer inside EU there is no import tax or duties . For customers from other (not from Europe(EU)) countries in the world import tax/duty is calculated according to their rules. However, most of our customers do not need to pay any import fees, duties or taxes.

You have 14 days guaranty for satisfaction. If you are not satisfied with product you can return it and you will be fully refunded. The return address can be found at Contact us page.

Mostly we offer free shipping for majority of our items. The price for shipping is already included in the price. Reason is simple:  We have special flat deals from our postal service providers to send almost everywhere for the same money.

It varies of the country your are fro. For Europe: All items are sent by GLS reliable shipping service. For USA, Japan, China, Australia and Other World: All items are sent by TNT (FedEx)  or Czech National Post service. You will always receive items straight to your hands.

Most of our packages arrives in 8 working days. The latest time to deliver is 14 working days. If 14 days guaranteed shipping time elapses, please contact us to resolve the situation. In most cases we give full refund after 14 days.

On every item you have at least 14 days warranty for any malfunction. Warranty is calculated from a day of receiving of your package.