Adoption and Change Management Services
Built into our end-user Change Management approach is our signature offering called User Adoption and Change Management Services. This is a set of planning and management services that help users adapt to change allowing them to embrace and use the new system, as well as minimize productivity losses.
We prepare each user to effectively adopt new systems the moment they are deployed.
Rapid technology change can be difficult for users. You soon realize that:
- Users are uncertain of what to expect and how they will be affected. They’re resistant to the unknown.
- Your help desk is overwhelmed by a surge of calls from confused users.
- Your users take a long time to piece together bits of information. Ultimately, many are still unable to fully utilize the new system.
- The organization fails to achieve the expected return on investment.
With the increasing number of organizations undergoing technological change, these risks are only too real.
Pourquoi choisir Kentino ?
Reconnaissance de l'industrie
Prix 2018 de la Transformation de nos services d'assistance pour avoir fourni des services d'assistance axés sur les données et centrés sur le client.
Strategic global partnerships and certifications with leading ISVs.
Application level SLAs
We provide SLAs for application uptime, not just server uptime.
Une expérience client à la pointe du secteur
Des responsables dédiés à la réussite des clients pour faciliter l'adoption et la résolution rapide des problèmes, le soutien continu et l'innovation.