1. Introduzione 

Le seguenti Condizioni Generali di Contratto ("Condizioni generali di contratto") regolano i rapporti tra le parti di un contratto di acquisto/licenza stipulato da e tra Kentino.cz a.s., Co. Reg. No. 27082440, VAT Reg. CZ27082440, con sede legale in Jankovcova 1522/53, 170 00 Praha 7, iscritta nel Registro delle Imprese presso il Tribunale municipale di Praga, fascicolo n. 8573 ("Kentino" o "Venditore"), e l'Acquirente ("Acquirente“).

Informazioni dettagliate su Kentino sono disponibili su www.Kentino.com, sezione "Chi siamo“.

AcquirenteAi sensi delle presenti Condizioni Generali di Contratto, è una persona fisica nella posizione di consumatore, oppure una persona fisica o giuridica intraprendente.

Consumatore è un privato che agisce a titolo privato, stipula un accordo o tratta in altro modo con Kentino.

Imprenditore è un individuo autorizzato a intraprendere un'attività commerciale per conto proprio e sotto la propria responsabilità con l'intenzione di generare profitti su base continuativa. Ai fini della tutela dei consumatori, un imprenditore è (anche, ma non solo) un individuo che stipula contratti/accordi relativi all'attività commerciale, manifatturiera o simile dell'imprenditore o al suo impiego; o un individuo che agisce per conto o a nome di un imprenditore in questione. Ai fini del presente documento, un imprenditore è una persona fisica che agisce in conformità con la frase precedente nell'ambito della propria attività. Inserendo il numero di registrazione nell'ordine, l'imprenditore riconosce di avere un rapporto contrattuale con Kentino in qualità di imprenditore e di essere vincolato dalle regole stabilite nelle Condizioni Generali di Contratto per Imprenditori.

Con la creazione dell'ordine, l'Acquirente riconosce di aver preso conoscenza delle presenti Condizioni generali di contratto prima della stipula del contratto per l'Acquirente-consumatore, in particolare delle dichiarazioni e garanzie fornite nella Parte II del presente documento, nonché del Codice dei reclami, Informativa sulla privacy, e Informazioni sulla consegna che costituisce parte integrante del presente documento, e accetta esplicitamente lo stesso nella formulazione valida ed efficace al momento della creazione dell'ordine.

L'Acquirente riconosce che i marchi registrati, i nomi commerciali, i loghi aziendali, ecc. di Kentino o dei partner contrattuali di Kentino non possono essere utilizzati dall'Acquirente in virtù dell'acquisto dei prodotti offerti da Kentino, a meno che un accordo specifico non preveda diversamente.

L'Acquirente otterrà una copia delle Condizioni Generali di Contratto (CGC) come allegato alla conferma d'ordine all'indirizzo e-mail specificato. Una fattura contenente le informazioni essenziali del contratto, comprese le ricevute in base alla legge sulla registrazione delle vendite e dei registri fiscali, sarà fornita al cliente sotto forma di un link per il download della fattura in formato elettronico e l'Acquirente acconsente a ciò. I riferimenti ai documenti elencati sono inviati all'indirizzo e-mail dell'Acquirente, che l'Acquirente include nell'ordine, o sono disponibili dopo aver effettuato l'accesso al profilo utente dell'Acquirente nella sezione Il mio Kentino, alla voce I miei acquisti. Se siete interessati a ottenere una fattura in formato cartaceo, potete utilizzare il nostro modulo di contatto.

1. Dichiarazioni e garanzie precontrattuali per l'acquirente-consumatore

Kentino informa l'Acquirente-consumatore che:

1. Il costo della comunicazione a distanza non è soggetto ad alcun costo aggiuntivo (Kentino non addebita alcun costo aggiuntivo all'importo addebitato dal provider internet/telefonico dell'Acquirente, a differenza di quanto avviene in caso di consegne contrattuali).
2. L'Acquirente è tenuto a pagare il prezzo di acquisto prima di accettare la merce da Kentino o a effettuare un pagamento anticipato o simile per servizi specifici se gli stessi sono offerti da Kentino e richiesti dall'Acquirente.
3. Kentino non stipula contratti continuativi. Se tali contratti sono facilitati da Kentino, l'Acquirente viene informato dal fornitore in questione della durata vincolante più breve di tale contratto, nonché del prezzo (o del metodo di determinazione dello stesso) addebitato in un periodo di fatturazione (che è sempre un mese se tale prezzo è costante).
4. A meno che non sia stato stabilito diversamente, il canone di licenza stabilito in un contratto di licenza stipulato per un periodo indeterminato è concordato per l'intera durata della licenza.
5. I prezzi dei prodotti e dei servizi visualizzati sul sito web gestito da Kentino sono indicati con e senza IVA e con tutte le eventuali spese di legge. I costi di spedizione, tuttavia, variano in base al metodo di spedizione selezionato, al vettore e al metodo di pagamento di un ordine.
6. Gli acquirenti-consumatori possono recedere dal contratto (se non diversamente stabilito di seguito) entro un periodo di 14 giorni a partire dal giorno in cui:

1. ricevere la merce (contratti di acquisto);
2. ricevere l'ultima consegna (accordi per l'acquisto di diversi tipi di beni/consegna di diverse parti); oppure

iii. ricevere la prima consegna (contratti in corso);

possono recedere per iscritto inviando la comunicazione di recesso all'ufficio centrale di Kentino, all'indirizzo e-mail di Kentino, comunicandola personalmente in qualsiasi negozio Kentino, comunicandola con una telefonata o compilando il modulo disponibile sul sito web di Kentino.

1. L'Acquirente-consumatore non può recedere da un accordo per il:

1. fornitura di servizi da parte di Kentino con il previo consenso esplicito del consumatore prima della scadenza del periodo di preavviso;
2. consegna dei beni/servizi offerti al prezzo influenzata da deviazioni del mercato finanziario al di fuori del controllo di Kentino che potrebbero verificarsi durante il periodo di preavviso;

iii. consegna di beni adattati alle richieste/alle esigenze del consumatore;

1. consegna di beni di consumo in rapida evoluzione/di beni che vengono mescolati in modo irreversibile con altri beni dopo la consegna;
2. riparazione o manutenzione effettuata in un luogo designato dal consumatore come da sua richiesta (salvo per riparazioni diverse da quelle richieste/consegna di parti di ricambio diverse da quelle richieste);
3. consegna di beni in un imballaggio sigillato rimosso dal consumatore, per cui tali beni non possono essere restituiti per motivi igienici;

vii. consegna di dischi audio/video/programmi per PC in cui l'imballaggio originale di tali prodotti è stato rotto;

viii. consegna di giornali, periodici e riviste;

1. servizi di trasporto o di svago forniti da un imprenditore entro un periodo definito; e
2. consegna di un contenuto digitale (consegnato al di fuori di un supporto fisico con il previo consenso esplicito del cliente prima della scadenza del periodo di preavviso con cui Kentino sottolinea che un accordo per la consegna di un contenuto on-line non può essere ritirato).

1. I costi sostenuti per la restituzione dei beni a Kentino (accordi ritirati)/i costi di restituzione dei beni non per posta ordinaria se la natura di tali beni lo impedisce (accordi ritirati negoziati fuori dai locali commerciali) sono a carico dell'Acquirente consumatore.

1. Il consumatore è tenuto a pagare un prezzo pro-rata per i servizi già iniziati a essere forniti nell'ambito di un contratto revocato.

1. Gli accordi (le rispettive fatture) sono salvati nell'archivio elettronico accessibile agli utenti registrati di Kentino direttamente dal loro account utente.

1. Eventuali reclami possono essere presentati dall'Acquirente-Consumatore compilando il modulo di contatto forma o segnalati alle autorità di vigilanza/vigilanza statale.

1. In caso di pre-ordini, il prezzo di tali merci è solo stimato. Il prezzo finale può variare. Kentino informerà l'Acquirente di qualsiasi variazione di prezzo. Il prezzo di acquisto della merce sarà determinato dopo che la merce sarà stoccata presso il magazzino di Kentino. Qualsiasi differenza tra il prezzo stimato e il prezzo di acquisto sarà rimborsata da Kentino o l'Acquirente pagherà la differenza prima della consegna della merce, a meno che l'Acquirente non decida di annullare il pre-ordine. Kentino si riserva il diritto di modificare la data di consegna della merce preordinata, anche ripetutamente. In caso di modifica sostanziale della data di consegna (ad es. 14 giorni), l'Acquirente ha il diritto di recedere dal preordine. Se le circostanze che Kentino aveva preso in considerazione al momento del preordine cambiano al punto che Kentino non può essere ragionevolmente tenuta a rispettare il preordine, Kentino ha il diritto di annullare il preordine senza ulteriore avviso e di informare successivamente l'Acquirente.

1. L'indirizzo e-mail ufficiale di contatto è [email protected]. Tuttavia, Kentino raccomanda di utilizzare l'indirizzo modulo di contatto.

1. Con la presente Kentino informa l'Acquirente-consumatore che Kentino fornisce il ritiro gratuito di alcune apparecchiature elettroniche, batterie e accumulatori alle condizioni stabilite qui.

III. Accordo

1. Esecuzione

L'ordine viene creato nel momento in cui l'Acquirente aggiunge il prodotto richiesto (beni, servizi, contenuti digitali) al carrello e invia l'ordine o utilizza il servizio "Acquista ora" (solo per gli utenti registrati). L'Acquirente può anche concludere il contratto con l'assistenza dei rappresentanti del servizio clienti di Kentino, per telefono o via e-mail. L'Acquirente può modificare i prodotti aggiunti al carrello e il metodo di spedizione e pagamento selezionato, ovvero controllare i dettagli dell'ordine, prima di effettuare un ordine definitivo. L'Acquirente è tenuto a controllare ogni dettaglio indicato durante la creazione dell'ordine. Il contratto di acquisto viene stipulato nel momento in cui l'Acquirente inoltra l'ordine e l'ordine in questione viene ricevuto da Kentino, che non si assume alcuna responsabilità per eventuali errori e sbagli (se presenti) verificatisi durante il trasferimento dei dati. L'Acquirente viene informato dell'esecuzione dell'accordo con una lettera di conferma inviata da Kentino all'indirizzo e-mail fornito dall'Acquirente.

La lettera di conferma viene inviata insieme alle Condizioni generali di contratto e al Codice dei reclami di Kentino. Se non diversamente indicato nelle Condizioni generali di contratto, l'accordo sottoscritto (compreso il prezzo concordato) può essere modificato o risolto solo con l'accordo delle parti o nei casi previsti dalla legge.

Il sistema Kentino richiederà che gli ordini superiori a 100.000 CZK / 4.000 Euro IVA inclusa, effettuati nell'ambito di una singola transazione e/o di un singolo giorno, siano effettuati utilizzando un account utente registrato; saranno consentiti solo gli account utente utilizzati in passato per effettuare almeno un ordine e-shop completato nell'ambito di un accordo valido non risolto prematuramente dall'Acquirente. Se l'Acquirente non soddisfa le condizioni di cui sopra, Kentino ha il diritto di annullare immediatamente il suo ordine.

L'Acquirente riconosce che se l'oggetto dell'acquisto è un veicolo a motore o un pacchetto Mystery, non è possibile concludere un contratto di acquisto a distanza. Salvo diversa indicazione, la firma del protocollo di consegna da parte dell'Acquirente costituisce il momento della conclusione del contratto di acquisto.

Se insieme alla merce viene fornito un regalo che l'Acquirente non utilizzerà, l'Acquirente è tenuto a contattare Kentino in anticipo e a informare Kentino di non essere interessato al regalo. In tal caso, la merce sarà venduta all'Acquirente senza tale omaggio. Se l'Acquirente non informa Kentino in anticipo e accetta l'omaggio, in caso di recesso dal contratto ai sensi dell'articolo IV. 1. del presente documento, è obbligato a restituire l'omaggio.

L'accordo sottoscritto viene archiviato da Kentino per almeno cinque anni dal giorno dell'esecuzione, ma non oltre il periodo stabilito dalla legge in materia. Archiviato ai fini dell'esecuzione, l'accordo non è ulteriormente disponibile a terzi non coinvolti. Le informazioni sui singoli passi tecnici da compiere per la stipula di un accordo sono implicite e il processo di stipula di un accordo è descritto in modo comprensibile nel presente documento.

2. Consegna

Ai sensi del contratto di acquisto, Kentino si impegna a consegnare i beni all'Acquirente, a fornire i contenuti digitali/licenze all'Acquirente e a consentire all'Acquirente di acquisire il titolo/licenza dei beni/contenuti digitali acquistati ai sensi del contratto di acquisto; l'Acquirente si impegna a ricevere i beni/contenuti digitali da Kentino e a pagare il prezzo di acquisto.

Poiché Kentino si riserva il diritto di proprietà sulla merce, l'Acquirente acquisisce il titolo di proprietà della merce solo dopo il pagamento completo del prezzo di acquisto. Lo stesso vale, con le dovute modifiche, anche per le licenze o i servizi acquistati.

Kentino consegnerà la merce all'Acquirente insieme ai relativi documenti e consentirà all'Acquirente di acquisire il titolo di proprietà della merce/licenza in conformità all'accordo.

Kentino adempie all'obbligo di consegnare la merce all'Acquirente se consente all'Acquirente di prendere possesso della merce nel luogo di esecuzione e ne dà tempestiva comunicazione all'Acquirente.

I prodotti che devono essere spediti da Kentino vengono consegnati all'Acquirente (imprenditore) presentando la merce alla prima compagnia di navigazione e consentendo all'Acquirente di rivendicare i diritti impliciti nell'accordo di spedizione con la compagnia di navigazione. I prodotti destinati agli Acquirenti-consumatori vengono consegnati da Kentino agli Acquirenti-consumatori solo dopo che Kentino ha ricevuto i prodotti in questione dallo spedizioniere.

Se l'oggetto dell'acquisto è un contenuto digitale, l'oggetto dell'acquisto si considera consegnato nel momento in cui Kentino consegna all'Acquirente un messaggio di posta elettronica con un link per scaricarlo o quando rende disponibile il link per il download nel profilo utente dell'Acquirente. Kentino informa che il link per il download del contenuto digitale è valido solo per un periodo di 60 giorni. L'Acquirente è pertanto tenuto a scaricare il contenuto digitale entro tale periodo.

Se viene consegnato un numero di articoli superiore all'importo concordato, il contratto di acquisto si considera stipulato per il numero di articoli consegnati, a meno che l'Acquirente non rifiuti tali articoli senza indebito ritardo.

Kentino consegnerà all'Acquirente i beni acquistati nella quantità, qualità e design concordati.

Se non viene concordato diversamente, la merce viene imballata da Kentino per convenzione; se non esiste alcuna convenzione, la merce in questione viene imballata in modo da garantirne la protezione e la conservazione. Lo stesso vale anche per le merci da spedire.

Per ridurre al minimo gli eventuali danni e garantire una consegna senza intoppi delle merci ordinate nell'ambito di una singola transazione e/o giornata superiore a 100.000 CZK / 4000 Euro IVA inclusa, Kentino si riserva il diritto di consegnare le merci all'Acquirente solo dopo il pagamento completo del prezzo di acquisto. Una volta che il prezzo d'acquisto è stato pagato per intero dall'Acquirente, la merce viene spedita entro le date specificate dall'Acquirente nell'ordine.

3. Rischio di danni

La merce è difettosa se manca delle caratteristiche concordate. La merce è considerata difettosa anche se all'Acquirente viene consegnata una merce diversa da quella ordinata o se i documenti necessari per l'utilizzo della merce in questione contengono difetti.

L'Acquirente può rivendicare l'inadempimento con riferimento al difetto inerente alla merce nel momento in cui il rischio di danno passa all'Acquirente, anche se il difetto in questione diventa evidente solo successivamente. L'Acquirente può far valere i propri diritti anche in riferimento a un difetto divenuto evidente in seguito a una violazione degli obblighi di Kentino.

L'Acquirente deve esaminare la merce, le sue caratteristiche e la sua quantità non appena possibile dopo che il rischio di danneggiamento della merce è passato all'Acquirente. L'Acquirente è tenuto a informare Kentino di eventuali difetti e carenze riscontrati senza indebito ritardo.

Il rischio di danni passa all'Acquirente al momento dell'accettazione della merce in questione; lo stesso vale anche nel caso in cui l'Acquirente rifiuti di accettare la merce pur essendo stato messo in condizione da Kentino di visionare e provare la merce.

I danni alla merce che si verificano dopo che il rischio del danno è passato all'Acquirente non influiscono sull'obbligo dell'Acquirente di pagare il prezzo d'acquisto, a meno che il danno non si sia verificato a seguito di una violazione degli obblighi di Kentino.

Se una parte è in ritardo nell'accettazione della merce, l'altra parte può e può ragionevolmente vendere la merce a spese della parte in ritardo e farlo dopo un preavviso e fornendo alla parte in ritardo un ulteriore periodo ragionevole per accettare la merce. Lo stesso vale anche per i ritardi nel pagamento, quando la merce non può essere accettata se non viene pagato il prezzo di acquisto.

4. Responsabilità (Kentino)

Kentino garantisce all'Acquirente che la merce è priva di difetti al momento del ricevimento da parte dell'Acquirente. In particolare, Kentino garantisce all'Acquirente che, al momento del ricevimento della merce da parte dell'Acquirente:

1. La merce ha le caratteristiche concordate dalle parti o (in mancanza di accordo), le caratteristiche descritte da Kentino o dal produttore o attese dall'Acquirente con riferimento alla natura della merce e alla relativa pubblicità.
2. I beni possono essere utilizzati per gli scopi dichiarati da Kentino o per gli scopi per i quali i beni di quel tipo vengono abitualmente utilizzati.
3. La merce viene fornita nella quantità, misura o peso corrispondente.
4. La merce è conforme ai requisiti previsti dalla legge.

Se la merce risulta difettosa entro sei mesi dal ricevimento da parte dell'Acquirente, la merce si considera difettosa già al momento del ricevimento da parte dell'Acquirente.

Se non diversamente stabilito, l'Acquirente può reclamare i beni di consumo difettosi entro 24 mesi dal ricevimento. Ciò non si applica a:

1. difetti legati allo sconto;
2. usura abituale;
3. difetti causati dall'uso ordinario o dall'usura ed evidenti al momento del ricevimento da parte dell'Acquirente; oppure
4. casi impliciti nella natura del caso.

L'Acquirente può reclamare i beni di consumo difettosi (cosmetici, articoli di farmacia, ecc.) entro ventiquattro (24) mesi. Tuttavia, se sulla merce è indicata una data di scadenza, il periodo di garanzia è ridotto e termina alla data indicata sulla confezione.

Il Consumatore riconosce che, nel caso in cui l'ordine contenga dei regali, non è possibile reclamare i regali difettosi entro 24 mesi dalla loro ricezione. Il Consumatore può reclamare i regali difettosi solo entro 14 giorni dalla loro ricezione. L'Imprenditore non può reclamare i regali difettosi.

The warranty periods are stipulated in the Claims Code.

The warranty period for Buyers-entrepreneurs may be different; the different warranty period, however, applies only if explicitly stated and is applied with a priority.

Improper performance cannot be claimed if the Buyer was aware about the defect before accepting the goods or if the defect in question was caused by the Buyer.

Discounted/used goods found faulty can and may be subject to a reasonable discount rather than replacement.

5. Material Breach

If improper performance occurs within the specified period and constitutes a material breach of the agreement, the Buyer may and can:

1. have the defect removed by being delivered a new defect-free goods or the missing part if such is not unreasonable with respect to the nature of the defect in question; in case of a component part affected by the defect, the Buyer can only claim that the component part in question be replaced; if such is not feasible, the Buyer may withdraw from the agreement; if, however, the above is not reasonable with respect to the nature of the defect in question, especially if the defect can be removed without undue delay, the Buyer may and can have the defect removed for free;
2. have the defect removed by repair;
3. be given a reasonable discount on the purchase price; or
4. withdraw from the agreement.

When claiming the defect in question, the Buyer informs Kentino as to which of the aforementioned options the Buyer has selected and does so either immediately or without undue delay thereafter whereby the selected option can be then changed only if so approved by Kentino; with the exception of a defect requested by the Buyer to be repaired and subsequently being identified as irreparable. If the defects are not removed by Kentino within a reasonable period or if the Buyer is informed by Kentino that the defects in question will not be removed, the Buyer may and can claim a reasonable discount on the purchase price instead of withdrawing from the agreement or withdraw from the agreement.

If the Buyer fails to select one of the options mentioned above, the rights implied by immaterial breach apply – see below.

In addition to cases where Kentino cannot deliver a new defect-free goods, replace the component part or repair the goods, Buyers-consumers may and can claim a reasonable discount also in cases where Kentino fails to remedy the situation within a reasonable period or where the remedy would cause significant inconvenience to the Buyer.

6. Immaterial Breach

If improper performance constitutes other than material breach, the Buyer may and can have the defect removed or be given a reasonable discount on the purchase price.

Unless the Buyer claims the discount on the purchase price or withdraws from the agreement, Kentino may deliver the missing parts or remove the legal defect. Other defects can be removed at Kentino’s discretion either by repair or delivery of a new goods.

If Kentino fails to remove the defect in due course or refuses to remove the defect, the Buyer may claim a reasonable discount on the purchase price or withdraw from the agreement whereby the selected option can then be changed only if so approved by Kentino.

7. General Breach

The Buyer may claim to have the defect removed by being delivered a new thing or a replaced component part also in cases where the defect can be removed but the goods cannot be used because of a repeated occurrence of the defect after repair (third claim of the same defect) or a larger number of defects (at least three defects at the same time).In such cases, the Buyer may and can withdraw from the agreement.

If being delivered a new goods, the Buyer returns the original goods back to Kentino (along with all accessories delivered together with the goods itself) and does so at Kentino’s cost.

Buyers failing to report the defect without undue delay after the defect could have been identified by the Buyer had the goods been examined in due course and with sufficient care will not be adjudicated by court the rights under improper performance. The same applies also to a hidden defect not reported without undue delay after the defect could have been identified by the Buyer had the goods been examined with sufficient care, however, not later than within two years after the goods have been delivered to the Buyer.

8. Quality Warranty

In providing the quality warranty, Kentino undertakes that the goods in question will be fit for the ordinary purpose or will preserve the ordinary characteristics. The same applies also to the warranty period or best before date indicated on the packaging or advertised. The warranty may as well be arranged with reference to individual component parts of the goods.

The warranty period commences on the day the goods are delivered to the Buyer. If the goods are to be shipped to the Buyer as agreed in the agreement, the warranty period commences only on the day the goods are shipped to the designated place. If the purchased goods are to be put into operation by a party other than Kentino, the warranty period commences only on the day the goods are put into operation, provided that the respective service of putting the goods into operation is ordered by the Buyer no later than within three weeks after the goods are received and that necessary assistance and co-operation of the Buyer to render this service are provided.

The Buyer cannot claim warranty with reference to a defect caused by outside circumstances after the risk of damage has passed to the Buyer.

9. Digital Content

In using the digital content (including software, PC games, console games, etc.) purchased from Kentino, the Buyer is to comply with the obligations stipulated herein, copyright law and product licence (e.g. EULA). Buyers failing to comply therewith are liable to damages and may face criminal consequences.

Buyers of the digital content (being private individuals only) may and can use the digital content exclusively for their personal use and for the purposes other than economic or business benefit, whether direct or indirect, unless the licence states otherwise. The Buyers further cannot copy or otherwise reproduce, make copies of or extracts from and otherwise handle the purchased digital content contrary to copyright law, other legal regulations or product licence. Access to the digital content may be denied and/or the licence deactivated if the digital content has been obtained illegally.

The same applies also to the digital content given by Kentino to the Buyer free of charge.

10. Special Rules When Buying a Motor Vehicle

The contract for the sale of a personal motor vehicle can be concluded only in the physical presence of the Buyer at the Kentino store, where the Buyer can examine the vehicle and where the Buyer will be acquainted with the vehicle operation and warranty and service conditions. Kentino will also answer any questions the Buyer may have.  

If the Buyer decides to make a reservation, Kentino may request a deposit, which will be shown to the Buyer in advance, after inserting the motor vehicle to the cart. This deposit is payable upon the confirmation. This deposit will be set off against the purchase price. In case of cancellation, Kentino will refund the deposit to the Buyer within 7 days. The deposit does not carry any interest.

The order confirmation from the Kentino information system serves only as a confirmation of the reservation of the respective motor vehicle, whose detailed specification is included in the handover protocol.

After the vehicle is presented to the Buyer, it may be handed over to the Buyer. A handover report will be made to document the receipt.

The Buyer becomes the owner of the vehicle by fully paying the purchase price and accepting the vehicle. Similarly, this rule applies to the purchase of related licences or services.

If the contract for the sale of a personal motor vehicle is concluded with the Buyer in a long-distance manner and the Buyer withdraws from the contract within the statutory 14-day period from the date of the handover in a situation where the Buyer has already registered the vehicle with the appropriate registry of motor vehicles (or a technical data sheet has been issued to the Buyer by the competent authority), Kentino will not refund the purchase price in full, but reduced by the amount that the value of this vehicle has decreased as a result of its registration in the registry of motor vehicles (or due to the issuing of a technical data sheet for this vehicle by the competent authority). The minimal amount is 30%.

Unless this article stipulates otherwise, the contractual relationship established by the purchase agreement for the sale of a personal motor vehicle is governed by the relevant provisions of the General Business Terms and Conditions

11. Special Rules When Buying a Mystery Pack

The Mystery Pack purchase agreement may only be concluded in the physical presence of the Buyer at the Kentino store, where Kentino employees shall explain how the Mystery Pack works. Kentino will also answer any questions the Buyer may have. Only then will the Mystery Pack be handed over to the Buyer, thereby concluding a purchase agreement between the Buyer and Kentino.

The order confirmation from the Kentino information system serves only as a confirmation of the reservation of the Mystery Pack.

The Buyer becomes the owner of the Mystery Pack by fully paying the purchase price and collecting the Pack. Similarly, this rule applies to the purchase of related licences or services.

12. Special Rules When Buying Footwear

Given the environmental impact, Kentino recommends that Buyers carefully measure their shoe size when purchasing footwear to avoid unnecessary withdrawals.   

Kentino also recommends the Buyer to try on the shoes immediately after receiving them, in clean socks to ensure a minimal hygienic impact on the footwear.

In the event of withdrawal from the purchase agreement, the Buyer must return the shoes clean, unused, and in the original box (as if the Buyer was trying the shoes in a shop). If the conditions stated in the previous sentence are not fulfilled (the shoes are worn, used, dirty or even damaged), Kentino is entitled to compensation for a reduction in the price of the goods. The Buyer acknowledges, that inappropriate use of the shoes during trying them can lead to a significant reduction in the value of the goods and therefor even the significant reduction of the returned purchase price to the Buyer for damages for this reduction. 

13. Resale

If the Buyer resells the item purchased from Kentino, donates it, or otherwise transfers the ownership to another person, the Buyer is obligated to communicate this to Kentino.

If the Buyer fails to notify Kentino, Kentino will continue to consider the Buyer to be the owner of the item and therefore the person entitled to any rights and compensation related to its defective performance.

14. Special Rules When Buying Alcoholic Beverages

The purchase of alcoholic beverages and the visit of the sites where alcoholic beverages are offered is prohibited for persons under the age of 18. Before placing an order of alcoholic beverage, the Buyer is obliged to declare the minimum age of 18. Kentino declares and the Buyer acknowledges that when receipt an alcoholic beverage, Kentino, or the carrier or any other entity that delivers the alcoholic beverage to the Buyer, is entitled to check the identity card or other proof of identity to verify that the Buyer is over 18 years of age. If the Buyer does not submit to this inspection or is under 18 years of age, the alcoholic beverage will not be issued to the Buyer and there will be an automatic withdrawal from the purchase contract by Kentino. The Buyer acknowledges that the consumption of alcoholic beverages inside and around Kentino’s stores is strictly prohibited.

15. Special Rules When Buying Vouchers of Third Parties (does not apply to Kentino gift vouchers)

Kentino is only a seller of the voucher. The service provider and the seller of the goods, as a performance provided on the basis of a voucher, is a third party (provider). Therefore, in order to use the performance associated with the voucher, the Buyer has to contact the relevant provider and negotiate with him the details of the provision of a specific service and / or receipt of a specific goods. After purchasing the voucher, the Buyer will receive a unique voucher code to the e-mail address specified in his customer profile, the address provided by the Buyer when completing the order process. The risks associated with this voucher will hereby pass to the Buyer. The Buyer shall communicate this unique code to the Provider before the actual provision of the service and / or receipt of the goods. The provider will verify the validity of the code and without undue delay (unless otherwise agreed with the Buyer) will provide the Buyer with the service in question and / or hand over the goods. The voucher is considered redeemed at the moment when the provider enters the unique voucher code into the Kentino information system (verifies its validity). The Buyer is entitled to withdraw from the purchase agreement for the purchase of the voucher within 14 days from the date of receipt of the voucher, this does not apply if the Buyer has already used the voucher within this period. In case of a complaint about the goods and / or services, Kentino recommends the Buyer to contact the provider in priority, with regard to the possibility of faster settlement of complaints and the possibility of arranging a substitute performance with the provider for a specific service and / or goods according to the voucher.

1. Withdrawal

If the withdrawal concerns a device on which the Buyer has stored some personal data, Kentino recommends that the Buyer back up his/her personal data and then delete it from the device.

1. Withdrawal by the Buyer-Consumer

Consumers may and can withdraw from the agreement within a period of 14 days. The period stated in the first sentence commences on the day the agreement is executed, this being the day of:

1. ricevere la merce (contratti di acquisto);
2. ricevere l'ultima consegna (accordi per l'acquisto di diversi tipi di beni/consegna di diverse parti); oppure
3. receiving the first delivery (ongoing contracts).

Consumers may withdraw from the agreement by completing and submitting the forma; once submitted, the completed form is confirmed as received by Kentino in writing without undue delay.

Consumers may withdraw from the agreement also by sending a notice of withdrawal to:

Kentino.com – Reklamace,

Cestmirova 25

14000 Praga

Cechia

If the Buyer-Consumer withdraws from the agreement, then is obliged to return to Kentino the goods delivered by Kentino and do so at consumer’s cost without undue delay, however, no later than within 14 days after withdrawing from the agreement.

The goods are to be returned by the Buyer-Consumer complete, i.e. along with the delivered accessories and complete documentation, undamaged, clean, in the original packaging (if possible) and in the condition and value in which the goods have been received by the Buyer. Any fuel tanks returned as part of the returned goods must be returned empty.

Agreements for the purchase of consumables (cosmetics, drugstore items, etc.) may be withdrawn only if the consumables in question are returned by the Buyer-Consumer undamaged, unused and in the original packaging.

Buyers-Consumers deciding to withdraw from the agreement in the given period are recommended by Kentino to send the goods to Kentino’s address along with a cover letter incl. the reason for withdrawal (not necessary), reference number of the proof of purchase and number of bank account so that the case can be addressed without delay. The cover letter will also state whether the Consumer wishes to receive the refund in cash or in Kentino Credit.

Buyers-Consumers are liable to Kentino for any decrease in value of the goods caused by handling the goods other than as required by the nature and characteristics of the goods.

In the event of cash reimbursement, Kentino may require that the Buyer-Consumer present his/her ID card (passport or passport) in order to prevent any potential damages or money laundering. If the Buyer-Consumer fails to present either of these documents, Kentino may refuse to make a reimbursement.

Buyers-Consumers withdrawing from the agreement are refunded the entire amount paid under the agreement whereby this amount is refunded by Kentino without undue delay, however, no later than within 14 days following the withdrawal, and with the use of the same method of payment as agreed in the agreement. If Kentino is entitled to compensation for the reduction in the value of the goods, this will be included in the Buyer-Consumer’s claim for a refund of the purchase price.

If the Buyer-Consumer has full registration (filled name, surname, address and contact email in a customer profile on Kentino.com) Kentino can refund the money—with the exception of shipping cost—via special gift cards (Kentino Credit) on the Buyer-Customer’s request, which can be used under the Kentino Credit service.

Buyers-Consumers withdrawing from the agreement may be refunded the entire amount paid only after the goods are returned to Kentino or after the Buyer-Consumer prove that the goods have been sent to Kentino. The Buyer-Consumer is obliged to return the goods to Kentino without undue delay after withdrawal from the contract, but no later than within 14 days.

Buyer-Consumers acknowledge that if the goods are delivered along with any gifts, Kentino and the Buyer-Consumer enters into a contract of donation on the condition that such contract of donation terminates as soon as the consumer enjoys its right and withdraws from the purchase agreement within a period of 14 days whereby the Buyer-Consumer must return the goods in question along with the gifts and everything obtained in relation thereto; if not returned, the same will be considered unjust enrichment. If the profits acquired by unjust enrichment cannot be returned, Kentino may and can claim monetary compensation in the amount of ordinary price. Withdrawal from the gift contract does not terminate the purchase contract and the contracts are considered in this respect to be separate.

2. Withdrawal by the Buyer-Entrepreneur and in Other Cases

The Buyer-entrepreneur is not allowed to withdraw from the purchase agreement if the price of the purchased goods exceeds 15,000 CZK incl. VAT or in the case of a graphics card purchase or mining servers or crypto mining ASICs.

If allowed to withdraw from the purchase agreement, the Buyer-entrepreneur acknowledges that the purchase price paid may and can be refunded less the reduced value of the goods in question.

Compensation for the reduction in the value of the goods or compensation for the costs of reintroduction of the goods for sale will be included in the returned purchase price to the Buyer-entrepreneur.

If the goods in question cannot be returned in the condition originally received by the Buyer-entrepreneur, the agreement cannot be withdrawn or delivery of a new goods claimed. This does not apply if:

1. The condition changed due to the inspection of the goods for defects.
2. The goods were used by the Buyer-entrepreneur before the goods were found defective.
3. The goods cannot be returned in the original condition for reasons other than beyond control (willful act or neglect) of the Buyer-entrepreneur. OR
4. The goods were sold by the Buyer-entrepreneur before the goods were found defective, consumed by the Buyer-entrepreneur or altered by the Buyer-entrepreneur in ordinary use. If only a part of the goods were used and Kentino allows the Buyer-entrepreneur to withdrawn from the purchase agreement, consumed or altered, the Buyer-entrepreneur returns to Kentino everything that can be returned and compensates Kentino up to the amount of benefit received from using the goods.
5. If the Buyer-entrepreneur does not report the defect in the period, the Buyer-entrepreneur loses the right to withdraw from the agreement.

In order to protect the rights of the Buyer-entrepreneur if the Buyer is a legal entity and will require payment of a credit note in cash directly at the Kentino branch, then the relevant amount will be transferred only to persons authorized to act on behalf of the legal entity, ie. to a statutory body, or to a person who is presented with a certified power of attorney, or to a person who is listed as the “administrator” in the buyer’s profile at Kentino.com. and proves themselves by an identity card.

All pre-orders are not refundable. All orders for ASIC miners are not refundable. ASIC miners are not eligible for returns of price of crypto-currency they mainly mine changed more than 10%.

3. Withdrawal in Case of Using the Cashvoucher Service

Cashvoucher is a service provided with the exclusive consent of the Buyer, who can choose it as an alternative to a standard refund if the Buyer withdraws from the purchase agreement within the claim process or within the withdrawal from an agreement in accordance with the Business terms.. The Cashvoucher service is governed by the special terms and conditions listed qui.

4. Withdrawal From an Agreement by Kentino in Case of Pricing Errors

Except for cases stipulated by law, Kentino is entitled to withdraw from the contract in case of an obvious pricing error.

Kentino can and may withdraw from the contract pursuant to this point within 14 days of the day following the date of conclusion of the purchase agreement between the Buyer and Kentino by Kentino canceling the order or by otherwise indicating to the Buyer that it is withdrawing from the agreement.

If the Buyer has paid at least part of the purchase price of the goods, this amount will be transferred back to his/her bank account no later than 14 days from the day following the date of withdrawal from the contract by Kentino.

5. Withdrawal From an Agreement by Kentino in Case of Selling Alcoholic Beverages

Kentino declares and the Buyer acknowledges that upon collection of any alcoholic beverage, Kentino, or the carrier or any other entity delivering the alcoholic beverage to the Buyer, is entitled to check the identity card or other proof of identity in order to verify that the Buyer is over 18 years of age. If the Buyer fails to submit to this check or is under 18 years of age, the alcoholic beverage will not be delivered to the Buyer and the Purchase Agreement will be automatically cancelled by Kentino. If the Buyer has paid at least part of the purchase price of the goods, this amount will be refunded to the Buyer within 14 days of the day following the date of withdrawal by Kentino, in the same manner as Kentino accepted the payment from the Buyer.

1. Personal Data Protection and Security

The terms and conditions for personal data protection are available here. These terms are legally binding for the Buyer.

1. Business Hours

Orders placed in the Kentino e-shop are accepted 24 hours a day, seven days a week.

In cases of an information system failure or higher power, Kentino assumes no liability for non-observance of the stipulated business hours of the e-shop.

Business hours of all Kentino stores are listed on the Kentino website; the business hours may change.

VII. Prices

The prices are contract prices. Prices quoted on-line in the Kentino.com e-shop are always up to date, valid, and listed in Czech crowns (CZK), with the exception of cases when the wrong price is stated as stipulated in the provisions below in this article.

Prices quoted for individual products are final, that is, incl. VAT and other taxes and fees (if any) payable by the Buyer-consumer for a product in question (excl. shipping fees, collection fees and cost of distance communication shown in the shopping cart in the amount depending on the option selected by the Buyer).

If Kentino has purchased the goods from a non-VAT payer and offers them in the used, new, or unpacked category, the price of the goods is calculated net of VAT in accordance with the provisions of Art. § 90 of Act no. 235/2004 Coll., On Value Added Tax. The Buyer acknowledges that this fact may be reflected in the invoice for the order in question.

The Buyer acknowledges that the final prices for products are given after rounding to whole crowns in accordance with the relevant legislation, so in specific situations, the final sum of all purchased products may differ minutely from the purchase price originally indicated. This may happen due to rounding to whole crowns. Detailed breakdown of purchase price, incl. hellers is always listed in the buyer’s cart.

Special promotion prices are valid either until Kentino’s stocks are exhausted (with displayed information as to the number of items in question offered for the special promotion price) or for a limited period, depends on whichever occurs first.

It is Kentino’s interest to inform the Buyer as accurately as possible about the real value of discounts provided on the goods/services/licences sold on its e-shop. The original price means the lowest price at which the goods/services/licences in question were sold by Kentino on its e-shop in the 30 days preceding the 1st day of the calendar month, without taking into account any possible bonuses, sales promotion marketing campaigns and other sales or price drops. In addition, if the product/service/licence is included in a sales  campaign with separate campaign terms and conditions in which the discount is granted automatically (e.g. Black Friday, Summer Sale), then the original price is recalculated for the 30-day period immediately preceding the date of inclusion of the product/service/licence in the campaign.

The Buyer acknowledges that Kentino and the Buyer need necessarily not enter into the agreement, especially if the goods or related services (delivery, extended warranty insurance, etc.). are ordered by the Buyer for a price mistakenly quoted on the website due to the internal Kentino system error or Kentino’s staff misconduct. In that case, Kentino is entitled to withdraw from such a contract, even after the Buyer has received an e-mail confirming the order. In such case, Kentino informs the Buyer of this fact without undue delay. Examples of pricing errors may include:

• the price of the goods is clearly and obviously incorrect (e.g. does not reflect the original purchase price or the regular price of the goods);
• the price is missing one or more digits, or shows more digits than it should;
• the discount exceeds 50% without the goods being part of a special marketing campaign or a sale marked with a special symbol and advertising the appropriate discount sum.

Kentino would like to point out that the Kentino information system may automatically state that the goods are on sale even when the price is obviously wrong. In case the Buyer has any doubt whether the goods are really discounted or it is a pricing mistake, the Buyer is obligated to contact Kentino and verify the price status.

Kentino reserves the right to declare the purchase agreement void in case of misused personal data, TIN/CIN numbers, misused payment card, etc. or with reference to the intervention of an administrative or court authority of which the Buyer is informed by Kentino. The Buyer acknowledges that the purchase price cannot be entered into as valid in the aforementioned cases.

In addition, Kentino reserves the right to declare a purchase agreement void if unauthorised use of a discount card or similar voucher has been made in violation of its terms and conditions, in particular if:

• the discount card was applied to goods other than those for which it was intended;
• the discount card was used in conjunction with another discount, even if the addition of these discounts has not been expressly prohibited;
• the discount card was used for a purchase in the amount below the minimum set price;
• Kentino discovers that the discount card has already been used.

The Buyer acknowledges that in these cases the purchase agreement cannot be validly concluded, and the Buyer acknowledges that Kentino is entitled to claim, among other things, unjust enrichment.

VIII. Orders

Orders can be placed as follows:

1. in the e-shop operated by Kentino (“e-shop“);
   b. by e-mail via  www.Kentino.com/Contact;
   c. in person in one of the Kentino stores;
   d. by chat;
   e. by phone.

Orders directly to some of our shops can be placed at any time within the opening hours of this shop. Telephone orders can be placed through the Kentino call center during the business hours of the call center.

Kentino recommends placing the orders in the e-shop by logging into the Buyer’s user account registered with Kentino. If using public access, Kentino further recommends logging out after placing the order.

Information about the exact shipping time is included in the e-mail letter sent to the Buyer. The shipping period and fees depend on the option selected by the Buyer in the second step of placing the order.

1. Payment Methods

Kentino accepts the following for methods of payment.

Unless paid in full and received, the goods remain the property of Kentino. The risk of damage passes to the Buyer upon receipt.

Once the order is placed, the billing details of the Buyer cannot be edited.

Kentino reserves the right to offer only some methods of payment to the Buyer and do so at its own discretion.

Under the Sales Registration Act, Kentino is required to provide the customer with a receipt and register the sale with the tax office online; in the case of technical difficulties, this may be done within 48 hours after the sale has been completed.

In the case of payment by credit card at the store, the Buyer is obligated to conceal his/her credit card information and the PIN code.

Payments in Cryptocurrency

The Buyer may also choose to pay in one of the cryptocurrencies accepted by Kentino (e.g. Bitcoin). If the Buyer in such case for any reason requests a refund of the purchase price for the goods so purchased, the purchase price may be refunded only in the currency indicated on the invoice for the goods so purchased (usually in Czech crowns) and in the amount indicated on the invoice. Any fluctuations in the cryptocurrency exchange rate will not be taken into account when refunding the purchase price, which the Buyer acknowledges.

Refunds

If the Buyer withdraws from a concluded contract with Kentino, or if the Buyer is refunded for any other reason, Kentino will return the funds received from him/her under the purchase agreement in the same manner. The Buyer is responsible for providing the correct and accurate data for the refund, which the Buyer communicates to Kentino if it is not possible to return the funds in the same way as the payment for the order (e.g. the customer paid in cash at the store or courier, the customer’s payment card expired and Kentino does not have other payment details of the Buyer), or in the event that Kentino, at its own discretion, complies with the Buyer’s request to change the method of refund.

1. Delivery Conditions
2. Delivery Options

Kentino provides or arranges various delivery/shipping options according to the current availability of individual services and with regard to their capacity and range. In case of force majeure or IT system disruption, Kentino assumes no liability for late delivery of goods.

Information about the offered options, up-to-date terms and conditions and prices is available at HERE.

2. Other Conditions

If the Buyer is collecting an order that has been paid in advance on-line, the Buyer shall present an identification PIN code, which Kentino will send to the phone number stated by the Buyer in his/her order. The Buyer is obligated to ensure that this PIN code is not disclosed to any other person and is not misused in any other way.

To prevent damage/legitimisation of proceeds of crime (if any), Kentino or Kentino’s contractual partners may and can request that the goods paid in advance be collected against a valid identity document (ID card, passport). Unless the said document is presented, the goods in question may and can be refused by Kentino or Kentino’s contractual partners to be collected. This right arises with the provisions of Art. § 2900 of the Civil Code, which stipulates the duty of prevention and precaution.

Goods purchased with a 0% VAT rate by Buyer-entrepreneur who is a VAT payer at the moment of purchase will be delivered only to the governing body of the legal entity in question, to the person authorized in the submitted authenticated power of attorney, or to the person listed as the “administrator” in the Buyer’s profile on the website www.Kentino.com. Goods purchased by Buyers-freelancers being VAT payers at the moment of purchase will be delivered to the Buyer-freelancer in question only against a valid ID document (ID card or passport).

If not collected personally at the store, goods purchased by Buyers being VAT payers at the moment of purchase and invoiced with a 0% VAT rate will be obligatorily delivered to the central office or business premises registered in the Commercial Register, Register of Trade or a similar register.

When receiving the goods from the shipping company, the Buyer – along with the shipping company representative – is to properly and thoroughly inspect the consignment (namely the number of parcels, intact sealing tape bearing the company logo, and intact packaging) as per the enclosed delivery note. The Buyer may refuse to accept the delivery shipped contrary to the purchase agreement, for instance with reference to incomplete or damaged consignment. If accepting the damaged consignment from the shipping company, the Buyer is to describe the damage in the delivery note of the shipping company.

Incomplete or damaged consignments must be immediately reported by e-mail to [email protected] and the damage be described in the report on damage executed with the shipping company representatives and sent to Kentino by chat/—-/, e-mail or post without undue delay. Any subsequent claims of incomplete delivery or damaged packaging do not limit the Buyer’s right to claim the warranty; yet, they enable Kentino to prove that the same do not represent a conflict with the purchase agreement.

Pre-orders and orders for Bitmain machines can be delayed up to 180 days without right for compensation. Pre-orders and orders for Jasminer,  ICERIVER ASICs and all other ASIC miners brands miners can be delays for 90 days without right for compensation. Acceptable delay for all other orders is 60 days.

1. Garanzia

The warranty terms and conditions are governed by the Kentino Claims Code and relevant provisions of Czech law. In general, the warranty certificate is replaced by the proof of purchase (please see the Claims Code for more details).

XII. Closing Provisions

Relationships and possible disputes arising from the contract shall be settled exclusively under the law of the Czech Republic and shall be settled by the competent courts of the Czech Republic. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any disputes arising

mation about the alternative dispute resolution can be found qui. Kentino, however, recommends the Buyer to first contact Kentino to address the situation.

The agreement is entered into in the Czech language. If the agreement is required to be translated for the Buyer into another language, the Czech version prevails in case of discrepancies between the two language versions.

These General Business Terms and Conditions and parts hereto come into force and effect on 21 November 2022, repealing all the previous versions and their parts, and are available at the Kentino headquarters and stores or on-line at www.Kentino.com.