Information about us
Kentino.com is a site operated by bargain hardware, the trade name of Kentino s.r.o. . We are registered in the Czech Republic in Prague with the company number CZ05066743 and with our registered office at Cestmirova 25, 14000 Prague, Czech Republic. We have established yourself in this industry 2012 and we were operating under different trading names like serchan, Michal, Beno, and so on.
Our Products & Descriptions
The images and descriptions of the Products on our Site are for illustrative purposes only and are designed to provide you with an approximate idea of the Products available. Although we have made every effort to display the true color and cosmetic condition of the products, we cannot guarantee that this will accurately reflect the color of the products. Accordingly, the products which are supplied to you may vary slightly from the images on the site, but we always try to publish official product pictures and real images.
As our business involves the sale of mostly used products, the detailed specifications of the products on our site reflect the specifications provided by the relevant manufacturer. Additional information and specifications of the products on our site may be available from the manufacturer direct. Please contact us should you have any queries or wish to obtain additional details of the products before you place your order.
The company warrants that the goods will, at the time of delivery, correspond to the description given by the company. It is the responsibility of the customer to check the compatibility and suitability of goods for any particular purpose before ordering. The company hereby reserves the right to make without notice such minor modifications in specifications, designs or materials as it may deem necessary or desirable by experience.
All Products displayed on our site are subject to availability. We will inform you by e-mail as soon as possible if a product you have ordered is not available and we will not process your order.
The company at its absolute discretion may accept or reject any order whether on account of the equipment being no longer available or for any other reason whatsoever.
How we use your personal information
Right to Purchase Goods (Your status)
By placing an order through our site, you warrant that:
- You are legally capable of entering into binding contracts;
- You are at least 18 years old;
Our right to vary these terms
We may revise these Terms from time to time to reflect any changes in how we accept payment from you; changes in relevant laws and regulatory requirements; and/or changes in our systems’ capabilities.
Every time you order Products from us, the Terms in force at that time will apply to the Contract made between you and us.
Whenever we revise these Terms in accordance with this clause , we will give you notice of this by stating on our Site that these Terms have been amended and specifying at the top of this page the date on which the amended Terms come into force.
If you are a business customer
This clause only applies if you are a business.
If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our Site to purchase Products.
These Terms and any document expressly referred to in them constitutes the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these Terms or any document expressly referred to in them.
How the contract is formed between you and us
Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (“Dispatch Confirmation”). The contract between us will only be formed once the dispatch confirmation has been sent.
The Contract will relate only to those Products we have confirmed in the Acceptance Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the acceptance of such Products has been confirmed in a separate Acceptance Confirmation.
If we are unable to supply you with a product, for example because that product is not in stock, is no longer available; or because of an error in the price on our site as referred to in clause ‘Our Products and Descriptions’, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
These terms, and the contract between us, are always to be communicated in the English, Czech, Slovak or French language.
If you are contracting as a consumer, you may cancel a contract at any time within fourteen days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy (set out in clause ‘refund policy’ below).
To cancel a Contract, you must contact us in writing by sending an e-mail to firstname.lastname@example.org or by sending a letter to: Kentino s.r.o., Cestmirova 25, 14000 Prague, Czech Republic.
As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
Dispatch and Delivery
We shall determine the delivery method for your order based on the size of the Products comprising your order. For the vast majority of products, we shall use DPD (or such other courier provider of a similar standard as we may from time to time require) to delivery your order. Smaller items may be sent via the Post Office and orders (over 30Kg volumetric weight) where pallets are required, may be delivered by TNT, FedEx (or other such pallet distributors of a similar standard as we may from time to time require).
European Health & Safety regulations dictate the maximum weight for a single parcel is 30Kg. Therefore all individual items exceeding this weight (physically or volumetrically) must be, as part of an order or individually, shipped using a pallet freight service. If this option is not selected at checkout then we will contact you to request any relevant shipment surcharges.
We aim to dispatch your order in same day (if received before 12 noon) for next day delivery, however this may change due to demand. International orders are generally received in less than 8 working days to all points of Europe. See our EU Delivery timeframe sheet for further estimates.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and the seller shall not be liable for any losses, costs, damages or expenses incurred by the buyer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
Delivery will be completed when we deliver the products to the address supplied to us during purchase/checkout and the products will be your responsibility from the completion of delivery.
Ownership of the Products shall transfer to you once we have received payment in full, including all applicable delivery charges.
There will be no delivery until clear funds have been received.
Any items returned to us via courier “refused”, “addressee gone away” or cancelled orders will be subject to full cost of the impaired delivery.
Due to the higher cost of delivering to remote, rural or offshore addresses, most carriers impose surcharges for these areas and we in turn have to pass on this cost to be fair to other customers. The following postcode areas are subject to surcharge in addition to our regular delivery rates:
BT, ZE, HS, KW, IV, IM
KA27-28, AB30-AB56, PH18-PH50, PA20-PA99, FK17-FK21, TR21-TR25
If you order Products from our site for delivery outside the Czech Republic or outside of European Union, they may be subject to export/import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.
Risk and Ownership
The Products will be at your risk from the time of delivery.
Refunds Policy – Your consumer right of return and refund
To cancel a Contract you must contact us in writing by completing an online RMA (return) form (not ready yeat), sending an e-mail to email@example.com or by sending a letter to: Kentino s.r.o. , Cestmirova 25, 14000 Prague, Czech Republic.
We can charge a re-stocking fee for used or refurbished items up to the value of 20% of the purchasing price. However both the original outbound shipping costs and return shipping costs will be covered by you (the customer).
All refunds will submitted using the same payment method by which the original payment was received.
The ‘Cooling Off Period’ clause only applies if you are a consumer:
Cooling Off Period
We want you to be satisfied when you shop with us. However, occasionally we know that you may want to return a product. As a consumer, you have a legal right to cancel a contract under the consumer protection (Distance Selling Regulations 2000) within seven working days, beginning on the day after you receive the products.
This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the contract and receive a refund subject to the following conditions:
- You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk;
- The original packaging material must be used in order to maintain the integrity and security of the product during return transit;
- Unless the products are faulty or not as described, we will be responsible for the cost of returning the products to us or, where relevant, the cost of us collecting the Products from you. We will notify you on receipt of your cancellation notice of the charge (if any) to be incurred for collecting the Products from you;
- You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation;
- The products do not compromise of consumable goods, except where a fault has been discovered that could not have been identified without unsealing the products.
- The products do not compromise of computer software which has been unsealed
These terms and conditions do not affect consumers’ statutory rights as contained in current legislation governing the relationship between consumers and businesses.
Advice about your legal right to cancel the contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office.
Defective, Damaged, Not as Described and other returns
Should you deem a product to be defective, not as described or otherwise unsuitable then we reserve the right to repair, replace or refund the item. We will notify you of our itentions via e-mail within a reasonable period of time. We will usually process your repair, replacement or refund as soon as possible and, in any case, within 30 days of receiving the defective Product. If you elect a refund of a Product returned by you because of a defect it will be refunded as per our refunds policy, including a refund of the part of the delivery charge which related to that defective product for sending the item to you and the cost incurred by returning the defective product to us (subject to a maximum reimbursement equal to the original outbound shipping cost). If you are entitled to a repair or replacement of a defective product we will not charge you for redelivery of the repaired or replaced product.
We will endeavour to arrange collection for all defective, damaged and not as described items. Where this is not possible we will reimburse return shipping costs at our discretion up to a maximum reimbursement equal to the original outbound shipping cost of the goods.
Price and Payment
The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
The price of a product does not include delivery charges. Our delivery charges are as quoted on our site from time to time and are confirmed in the Dispatch Confirmation.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Acceptance Confirmation.
While we try and ensure that all prices on our website are accurate, errors may occur. In the event that a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we reserve the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund back to the original form of payment.
Payment for all products must be by credit, debit card, PayPal or Bank Transfer. We accept card payment with Visa, Visa Electron, Visa Debit, MasterCard and Maestro (including Switch). We shall not dispatch any Products until we receive cleared funds. No payment shall be deemed to have been received until we have received cleared funds. Please be aware that if you are using PayPal as your payment method we reserve the right to not ship to unconfirmed addresses.
Your credit/debit card details will be encrypted by us to minimize the possibility of unauthorized access or disclosure. Authority for payment must be given at the time of order. If there is a problem taking payment for all or part of your order, we may contact you by telephone or e-mail.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to: Mgr. Michal Beno / Kentino s.r.o. , Cestmirova 25, 14000 Prague, Czech Republic. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
Events outside our control (Force Majeure)
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- strikes, lock-outs or other industrial action;
- civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
- fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
- impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
- impossibility of the use of public or private telecommunications networks;
- the acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
TFT, LCD & Plasma Pixel Policy
A 15 inch LCD display running at a resolution of 1024 X 768 contains 768,432 pixels; each pixel is made up of 3 sub pixels giving a total of 2,359,296 pixels. A 19 inch LCD display running at a resolution of 1280 X 1024 contains 3,932,160 pixels, and a 24 inch LCD display running at 1920 X 1200 contains 6,912,000 pixels, having a few “dead” pixels is not considered a defect. It is rare for a LCD screen to ship with, or develop pixel irregularities. If or when a dead pixel occurs, it is not an indication that more will occur. It is usually a solitary incident. Therefore, bargain hardware feel it is important to make our customers aware that some screens may have slight irregularities in the form of dead pixels. Within the first 28 days from purchase unfortunately, bargain hardware will only be able to replace a screen that has three or more pixel defects spread across the screen, or two dead pixels that are connected to each other. We are sorry for any disappointment this may cause our customers, however, the manufacturers of TFT; LCD and LED screens dictate this policy with far less lenient policies than ours.
Our warranty for products
Where goods supplied are still under manufacturer’s warranty, then the buyer must exercise the warranty directly with the manufacturer/agent and not at our site or company or with Mgr. Michal Beno.
Where goods under manufacturer warranty cannot be repaired they will be replaced by the manufacturer and not by our company or by Mgr. Michal Beno.
Where an item is sold as refurbished or used, without original manufacturer warranty and unless expressly stated otherwise in a product’s description, we will provide a RTB (Return to Base) warranty that on delivery and for a period of 14 days from delivery, the products shall be free from material defects. This warranty is non-transferable and does not apply in the circumstances described here:
The warranty in the above clause does not apply to any defect in a product arising from:
- Fair wear and tear;
- Wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
- Any alteration or repair by you or by a third party who is not one of our authorized repairers;
- Any software installed by you or on your behalf; or any file corruption, internet usage or any virus or bug which infiltrates or damages the Product.
The warranty described above shall apply to hardware products only and no warranty is given in relation to batteries provided as part of your order. Batteries are consumable items and are expected to require replacement over time. We give no guarantee as to how long a battery will hold its charge or work away from the mains supply.
If you are a consumer, this warranty is in addition to your legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
We reserve the right to test any Product returned to us in accordance with these terms. If, on testing, it transpires that you have not complied with the provisions of these terms, specifically in relation any product returned to us is damaged through misuse, is missing parts or is in an unsellable condition due to your own acts or omissions, we will have no liability to repair or replace the products and shall be entitled to return the products to you in their existing condition.
Law and jurisdiction
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Czech law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of Czech Republic.
Mgr. Michal Beno
Company Reg No. CZ05066743