What does a backorder mean?

Backordered items are available to purchase now and will be shipped to you as soon as we receive the item at our Kentino warehouse.

On the product information page you will find the current ETA. This is the estimated date that our suppliers have given us for stock to arrive at the Kentino warehouse.

Your order will be shipped out on the day that the stock arrives at Kentino, with the rare exception that it arrives too late in the day, in which case it will be sent the following day.

You will be partially or fully charged when you place your order. We will send email updates to you to confirm estimated arrival dates.

Why do you take payment for backordered items?

We take funds on a backorder to guarantee your position in the queue. This qualifies as a confirmed order that is shared with manufactures who allocate supply to us accordingly. In the past, where funds were not taken, speculative orders were placed across several sites by customers. This meant the allocations to suppliers could not be accurately determined and wrong allocations were made to wrong retailers. Charging for a queue is why we say a backorder guarantees a queue position.

We have two pre-payment options for backordered items:

• • The backorder payment is 30% of the price. We fix the price at the time of purchase. If the price increases you’ll still pay the lower price. The second payment can be made when the items are ready to be shipped or you can get your order at the hub and choose Cash on Delivery.

• • Make a full pre-payment and save 5% on the cost of your order. We can ship the item to you or you can pick it up at our warehouse. Both options are available.

When will I receive my backordered items?

Kentino.com strives to ship backorders as soon as they are received in our fulfillment centers. Our goal is to ensure timely delivery of a backordered item on, or around, the actual release date of the product.

GPUs and Mining machines (backordered items) will be shipped as soon as they are available for release. Using ground shipping, you should receive your backorder within 3–5 business days of its release (in rare cases it may take up to 10 days). To ensure a speedier delivery, alter your shipping option when you place your backorder and choose Two Day or One Day at an additional charge.

FAQs