Orders and Shipping

How long does it take for me to receive my order? It usually takes 1–6 days to receive your order if the item is in stock.

How do I create an account? Simply click on Account and create your account. You can shop without an account, but we recommend creating one.

How do I track the status of my order? We provide full tracking information for all packages. You will receive your tracking number once the package has been dispatched, or you can track your order on our tracking page.

Will you keep my credit card information on file? No, we do not store your credit card information. We use a payment gateway operated by a bank, which processes the transaction. Our system only receives the payment status, such as "PAID".

Do you charge sales tax? Yes, we charge VAT based on your location. If you are a VAT-registered company in Europe, no additional tax will be charged. For customers who are not registered VAT payers, a 19% tax applies to electronic items.

Do you ship to my country? Yes, we ship worldwide to almost all countries, except Iran, Russia and India. Within Europe we ship to all countries, including Germany, France, Poland, Slovakia, Czechia, Austria and Ireland.

Will my items come in one package? Yes and no. For large items — such as the Antminer S19j Pro 110TH, which weighs 21 kg — you will receive a separate package for each ASIC miner.

Returns and Exchanges

What is your returns policy? You can return all items under European legislation within 14 days of receiving the package. A few exceptions apply under the same legislation, such as food, hygiene items and items whose prices depend on stock market rates.

I received the wrong item Please contact us. We will replace it and compensate you with a small gift.

My order arrived damaged Our packaging is extremely solid, so this happens rarely. If it does, please contact us — all parcels are insured and you will be reimbursed.

Where should I mail my authorized return? You will find the form on our website.
Or write to us at: info@kentino.com
Or send mail to:
Kentino s.r.o.
Cestmirova 25
14000 Prague
Czechia

See our return policy page.

How do I receive customer support? You receive free pre-purchase and general customer support for 2 years after your purchase. We are happy to help and hope you will continue shopping with us. Simply contact us.

What do I do if I entered an incorrect shipping address? Please contact us and we will correct it.

Can I change or cancel an order after I've submitted it? Yes, you can. You also have 14 days to return the package and receive a full refund.

Can I pre-order an item that is sold out? Yes. Pre-ordering is often the best option to secure the best price and a guaranteed price on upcoming items such as new ASIC miners.