Informativa sulle spedizioni

Shipping Policy

At Kentino s.r.o., we aim to process and ship orders efficiently to meet your needs. This Shipping Policy outlines our terms and conditions for order handling, shipping, and potential delivery delays. By placing an order with Kentino s.r.o., you agree to the following terms:

1. Order Processing Time

  • All orders are processed within 3-7 business days, excluding weekends and holidays. During peak periods or for large orders, processing times may be extended.
  • Once processed, orders will be dispatched for shipment. An email notification with tracking information will be sent once your order has shipped.

2. Shipping Methods and Fees

  • Kentino s.r.o. partners with reliable shipping carriers to offer a range of shipping options. Shipping fees are calculated at checkout based on your location and selected shipping method.
  • Shipping fees are non-refundable once the order has shipped.

3. Estimated Delivery Times

  • Delivery times vary by destination and selected shipping method. Standard shipping within Europe typically takes 5-15 business days. International shipping may take longer.
  • Please note that these are estimates only, and actual delivery times may vary.

4. Possible Delays

  • While we strive to meet estimated delivery times, there may be delays due to factors beyond our control, such as customs processing, carrier delays, or external events.
  • By ordering with Kentino s.r.o., you acknowledge that packages may be delayed up to 60 days or longer under certain circumstances. We are not responsible for any indirect costs or losses incurred due to delays in shipment.

5. Damages and Liability

  • Kentino s.r.o. is not responsible for any damage, loss, or other issues arising after the package has left our facility, especially due to factors outside of our direct control, such as mishandling by carriers, customs inspections, or environmental factors during transit.
  • We are not liable for any delays, damages, or additional costs due to unforeseen circumstances, including but not limited to natural disasters, strikes, government actions, or transport restrictions.

6. Lost or Undeliverable Packages

  • Kentino s.r.o. is not liable for lost or undeliverable packages due to incorrect or incomplete addresses provided by the customer. Please verify your shipping address at checkout to avoid issues.
  • If a package is returned to us due to an incorrect address or unclaimed status, the customer will be responsible for reshipping fees.

7. Customs and Import Duties

  • International shipments may be subject to customs duties, taxes, and fees once they arrive in the destination country. These charges are the responsibility of the customer and will not be covered by Kentino s.r.o.
  • Customs processing may also lead to additional delays.

8. Contact Information for Shipping Inquiries

For any questions regarding shipping, please contact our support team: