14-Day free Returns

You may return or exchange a complete, new product for any reason within 14 days. The products must be in original state not showing signs of usage beside unpacking and examining functionality and ordinary testing usage.

How to Return an Item

1. Request return authorization online or give us a call. You’ll then be able to print the return shipping label and authorization.Prepare your package
   Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
2. Print shipping label and stick it to package.
3. Ship your package

14days free returns apply according to Civil Code of Czech Republic where there are exception like food, personal hygiene, crypto miners and gold coins or software.

2 Years Warranty

We generally offer 2 years warranty for all products that we sell beside exceptions like batteries.

Products that we sell are generally covered by both our return policy and the product manufacturer’s warranty.

If your item get broken or does not work properly you can claim warranty and we will repair or replace your items for you.

To claim your warranty you do not have to return item in best shape or with all parts. You can only send partial item that is faulty. For example if you buy server you do not have to return it with HDD if only Power supply get broken.

Backorders cancellation/return policy

You are able to cancel backorder 7 dyas prior our shipment free of charge. With backorder you can reserve price so it does not increase while it is released.

Important Details and Exclusions

Refund or exchange option: You may choose an exchange or a refund for the returned product.

Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, digital currency wallet or other form of payment used on your original transaction. Only money orders are non-refundable and instead are issued as store credit upon return.

Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products or products whose price is dependent on stock market that we can not influence.

Products must be new and show no signs of extensive use. Examples of conditions that will lead to refused returns or a restocking fee include:

• Any sign of extensive use – including installation, scratches, or other signs of use such as physical marking, screw holes, ect.
• Tags, stickers and other manufacturer labels that have been removed or tampered with.
• The product is missing parts or the original product packaging has been damaged or tampered with.
• Physical damage from drops, liquid, mishandling, ect.
• Any returned product that was damaged due to improper packaging.

When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some products require additional testing or evaluation.

How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.

Defective Products

A defective product is covered through an exchanged  of the same product or repaired within warranty period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product.

Return Shipping Costs

Within Europe we will send you your repaired or replaced items for free with Express shipping service. Without paying anything more for packaging and postal services.

Customers outside Europe, USA, Canada, America, China will receive their repaired or replaced product free of charge also but it will be sent with normal shipping (not expedited) economical shipping service.